School of Hospitality and Tourism
Contact Information
Questions regarding admissions:
Dr Keith Waynes
Director,
Graduate Admissions Hospitality School
Email: waynes@cilm-europe.org ,
waynes@cilm-global.org
General questions:
Dr Nancy Petersons
Director, Hospitality School
Email: nancy@cilm-europe.org ,
nancy@cilm-global.org
School of Hospitality and Tourism
Contact Information
Questions regarding admissions:
Dr Keith Waynes
Director,
Graduate Admissions Hospitality School
Email: waynes@cilm-europe.org
General questions:
Dr Nancy Petersons
Director, Hospitality School
Email: nancy@cilm-europe.org
School of Hospitality and Tourism
Welcome to the School of Hospitality and Tourism Management at CILM
CILM Hospitality School is uniquely positioned to provide a comprehensive hospitality management degree program exclusively tailored to the needs of the hospitality industry. Our Hospitality Management degree program balances the art of hospitality – European savoir-faire – with the science of American management techniques, helping students live up to their leadership potential in a truly international industry.
Students at CILM Hospitality and Tourism School
Students at CILM Hospitality School enjoy the benefits of:
In hospitality day one – Unlike many other hospitality programs , at CILM Hospitality School, you start taking hospitality classes when you start your program.
Passion and professionalism
– By blending creativity and passion with business know-how, our students develop the professional polish as well as traditional business sense employers seek.
International influence
– As a member of international affiliated universities, CILM Hospitality School is connected to a network of more than 30,000 hospitality management students recruited from 107 countries.
We are an official affiliate institution of international universities, recognized as pioneers among all international hospitality management schools for an international career. Our students can earn an Advanced Certificate in International Hospitality Management.
Why choose CILM School of Hospitality and Tourism Management
At CILM School of Hospitality Management, we balance traditional learning with personal professionalism and industry experience so that you are prepared to take on leadership roles in the hospitality industry after graduation.
Faculty are connected to industry professionals who teach a curriculum that emphasizes the knowledge and skill sets necessary for managing large hotel operations, world-class foodservice and state-of-the-art meeting venues.
CILM´s Integrative Senior Project and two required industry internships immerse students into the world of hospitality through unique and interactive learning experiences.
Our students come from countries worldwide, providing a multicultural perspective in the heart of a world-class city. Students can draw on this experience to better succeed in this increasingly global industry, whether planning to work internationally or in the countries.
Hospitality Management Degrees - The Art of Hospitality, the Science of Management.
If you've ever pictured yourself managing a five star hotel, running red-carpet parties or planning the perfect event, then earning your hospitality degree at CILM is the perfect way to get started.
We are dedicated to providing you with the professional development you need to become one of the next generation's hospitality leaders. Students are challenged through in-class collaborative opportunities; two required, quarter-long internships, and a cross-disciplinary consulting project for local hospitality companies.
Our graduates can draw on their CILM experience to succeed in hospitality-related careers around the globe.
Hospitality and Tourism Management Program
Diploma in Hospitality Management
Concentrations:
- Hospitality Management
- Hospitality and Tourism Management
- International Hospitality and Tourism
- Management
Hospitality Business Management
- Hotel and Restaurant Management
- Hotel Reception and Administration
- Food and Beverage Management
- Hotel Lodging Management
- Bar Management
- Events and Banquet Management
- Culinary Arts
- Culinary Management
- Pastry and Baking Arts
- Pastry and Baking Management
- Eco-Tourism and Adventure Travel
- Tourism, Travel and Eco-Adventure
BSc. in Hospitality Management
Concentrations:
- Asset Management
- Beverage Management
- Hotel/Lodging Management
- Meeting, Incentive, Convention and Exhibition (MICE)
- Restaurant/Food and Beverage Management
- Sports Management
- Sustainable Management in Hospitality and Tourism
- Tourism Management
- Hospitality Management
- Culinary Management
- Pastry and Baking Management
- International Sustainable Tourism
- Eco-Tourism and Adventure Travel
- Tourism, Travel and Eco-Adventure
Master's Degree Programs
BSc. in Hospitality Management
Concentrations:
- Hospitality Management
- International Hospitality Management
- Hospitality and Tourism Management
- International Hospitality and Tourism
- Management
Hospitality
- Business Management
- International Hospitality Management
- Hospitality Human Resources Management
- Hotel and Restaurant Management
- Food & Beverage Management
- International Sustainable Tourism
- Eco-Tourism and Adventure Travel
- Tourism, Travel and Eco-Adventure
Executive Master of Science (EMSc) in Hospitality Management
Concentrations:
- Hospitality Management
- International Hospitality Management
- Hospitality and Tourism Management
- International Hospitality and Tourism
Management
- Hospitality Business Management
- International Hospitality Management
- Hospitality Human Resources Management
- Hotel and Restaurant Management
- Food & Beverage Management
- International Sustainable Tourism
- Eco-Tourism and Adventure Travel
- Tourism, Travel and Eco-Adventure
International Master of Science (IMSc) in Hospitality Management
Concentrations:
- Hospitality Management
- International Hospitality Management
- Hospitality and Tourism Management
- International Hospitality and Tourism Management
- Hospitality Business Management
- International Hospitality Management
- Hospitality Human Resources Management
- Hotel and Restaurant Management
- Food & Beverage Management
- International Sustainable Tourism
- Eco-Tourism and Adventure Travel
- Tourism, Travel and Eco-Adventure
Professional Master of Science (PMSc) in Hospitality Management
Concentrations:
- Hospitality Management
- International Hospitality Management
- Hospitality and Tourism Management
- International Hospitality and Tourism
Management
- Hospitality Business Management
- International Hospitality Management
- Hospitality Human Resources Management
- Hotel and Restaurant Management
- Food & Beverage Management
- International Sustainable Tourism
- Eco-Tourism and Adventure Travel
- Tourism, Travel and Eco-Adventure
PhD Degree Programs
Concentrations
- Hospitality Management
- Hospitality and Tourism Management
- International Hospitality Management
- International Hospitality and Tourism Management
- Hospitality Business Management
- International Hospitality Management
- Hospitality Human Resources Management
- Hotel and Restaurant Management
- Food & Beverage Management
- International Sustainable Tourism
- Eco-Tourism Management
- Eco-Tourism and Adventure Travel
- Eco-Tourism, Travel and Eco-Adventure
PhD - Research Programs
Concentrations
- Hospitality Management
- Hospitality and Tourism Management
- International Hospitality Management
- International Hospitality and Tourism Management
- International Hospitality Management
- International Sustainable Tourism
- Eco-Tourism Management
- Eco-Tourism and Adventure Travel
- Eco-Tourism, Travel and Eco-Adventure
CILM Professional Awards
Assets Management Courses
In the Asset Management concentration, students are immersed in the study of physical assets in the hospitality industry, including hotels, conference centers, resorts and other properties.
This concentration also focuses on the financial implications of asset management and explores the many methods of revenue management.
Concentration Courses
Introduction to Asset Management
This course is an introduction to the systematic and coordinated processes by which physical assets in the hospitality industry (hotels, conference centers, resorts and other properties) are managed. Asset management requires a cross-functional approach to achieve sustained value in the selection, design, acquisition, operation, maintenance and renewal of physical infrastructure.
Corporate Finance and Risk Management
Students perfect their ability to analyze and evaluate financial performance and determine financing options in a multi-unit, multi-business environment. Risk management tools intended to minimize the financial exposure of an enterprise make up the remainder of the course.
Revenue Management
This course outlines the strategies and methods needed to manage capacity actively in order to maximize profit. Using hotel analytics, industry benchmarking, and pricing tools, students learn to balance product availability, pricing, and marketing in light of organizational opportunity, competitive practices, and market forces. An active, dynamic approach is taken to managing revenue streams to ensure an organization's long-term viability and financial health. The course prepares the student for the Certification in Hotel Industry Analytics exam (CHA).
Real Estate Finance
This course considers the various methods of valuation of commercial properties, as well as the financing instruments available for real estate investment. Portfolio management techniques are also considered.
Franchising and Management Contracts
The selection of a management company and a brand is a critical component to the overall success of a hospitality asset. This course considers the point of view of owners or operators in selecting management contracts and/or a franchise model to manage growth and profitability. Students analyze the various elements relevant in the decision including time horizon for investment return, availability of capital for product improvement plans (PIPs), or need to rebrand.
Students analyze information in management contracts or franchise agreements taking into consideration issues like agency or service contracts, incentives fees and royalty fees structure, the property management system (PMS), territorial restrictions and other factors.
Bankruptcy and Restructuring
In this course students examine the philosophy, principles, and policies underlying business reorganizations of distressed hospitality properties and the financial and legal issues in real estate workout process financing, refinancing and debt restructuring. Students will examine the role of debtors, professionals, creditors, officers, directors, and other parties in the context of restructuring and reorganization situations for distressed properties.
Hotel and Lodging Management
Hotel managers are strong leaders, with a flair for organization, communication, and most importantly working well with other people.
They need to completely understand every element of an ideal guest experience, from lodging to dining to events. They must be able to solve problems and concentrate on details.
Initiative, self-discipline, effective communication skills, and the ability to organize and direct the work of others are essential.
Hotel managers must be born diplomats especially when handling guest complaints.
This hospitality degree concentration takes a detailed look at these areas, as well as revenue management, sales and marketing, and more. In addition, you'll have countless opportunities to develop skills you'll need in this role, including leadership, teamwork and communication.
Concentration Courses
The Management of Sales and Promotions
Considers the theories and practices of sales, promotions, public relations and advertising. Provides a summary overview of consumer behavior and how properties and chains effectively use promotional media. Discusses sales department organization, sales technique and account management, and the negotiation and management of group and catering contracts.
Information Management and Social Media Marketing
Examines hospitality industry information systems and uses website analytics to design and measure the effectiveness of websites. Discusses the use and impact of social media platforms such as Facebook, Twitter and blogs, and considers how a social media strategy can be designed and implemented.
Revenue Management
Takes an active, dynamic approach to managing revenue streams to ensure an organization's long-term viability and financial health.
Front Office Operations
Guides students through the guest cycle clarifying the key operational issues involved in achieving guest satisfaction, emphasizing both technical and service issues.
Property Management System
Exposes students to the basic and advanced functions of a Property Management System (PMS) through experience with the Micros-Fidelio “Opera” PMS.
Housekeeping Operations
Gives actual experience in the basics of hotel housekeeping, with emphasis on developing the managerial eye for detail necessary to conduct a successful room or public areas inspections.
Meeting and Events
Provides a general understanding of meeting management, which is essential for future hospitality managers.
Lodging Management/Hotel Analytics
Acquaints students with the managerial elements involved in rooms planning, preparation, sales, forecasting and budgeting. Examines the front office/housekeeping interface with emphasis placed on housekeeping scheduling, organization and quality control.
Restaurant, Food and Beverage Management Concentration
Restaurant ownership or management requires a fine balance of aesthetic and business skills. In this concentration, you'll explore applicable topics such as culinary arts, mixology, special events and fine dining.
The Restaurant/Food and Beverage Management concentration coursework centers on the profitability and development of food and beverage operations, with an understanding of food production and awareness of food quality.
This concentration prepares students to run the front of the house (dining room and bar) or the entire operation (kitchen, dining room and bar).
Concentration Courses
Sanitation
Teaches students how to ensure a healthy and safe foodservice operation, covering topics including: HAACP (Hazard Analysis and Critical Control Points), personal hygiene, food purchasing/ receiving/storage, food preparation and serving, food contamination, food-borne illnesses and pest management.
Ingredients
Introduces a wide array of basic products used in food and beverage, providing an understanding of differences in quality and usage. Reviews the procedures involved in purchasing, receiving, storing, portioning and issuing of food and beverage items.
The Art of Dining
Provides an overview of the many tangible and intangible elements that combine to produce a superb dining experience, including China, glass, silver, linen, uniforms, plant and flower options, lighting and background music.
Introduction to Beers, Wines and Spirits
Teaches an appreciation of the way in which wine, beer and spirits can enhance the dining experience. Discusses fermentation, distillation and production methods for the different alcoholic beverages. Explores the many different types of alcoholic beverages served in food and beverage operations with students learning how to differentiate among various wines, spirits and beers by tasting them. Stresses the responsible service of alcoholic beverages.
The Art and Science of Mixology
Provides a history of the modern cocktail and introduces the craft of making cocktails, including molecular mixology and classic cocktail recipes. BASSET Certification is part of the course as well.
Meetings and Events
Provides a general understanding of meeting management, which is essential for future hospitality managers.
Advance Culinary Art
Offers future front-of-house managers with a detailed insight into contemporary menu options and menu development techniques from an international perspective.
Topics and Trends
Applies strategic management theory to the specificities of the foodservice environment considering how current trends are affecting the competitiveness of foodservice organizations.
Sports Management Concentration
CILM Hospitality´s Sports Management concentration will provide learning that helps prepare students for positions in sports-related fields including sports venue management, sport marketing and sports event management.
Sports Management is among the fastest growing industries.
Concentration Courses
Business and Economics of Sports Management
Introduces students to the sports industry and its business practices. Focuses on business models, economics, finance and strategy in the sports management industry.
Sports Facilities Management
Discusses the complexity involved in sport facility management. Explores topics including revenue stream development, box office management, crowd management, facility financing and operations.
Sports Marketing and Communication
Examines the best practices and techniques of effective communication in the sports industry. Introduces students to specialized marketing issues like sponsorship rights, fundraising and media rights.
Sports Event Management
Introduces students to the world of event planning for athletic, recreational, entertainment and special events. Students learn how to plan, organize and execute a large meeting or an activity taking place at a sports venue.
Entrepreneurship, Sustainability and Social Responsibility in Sports Management
Demonstrates the role of entrepreneurship in sports management. Focuses on social responsibility and sustainability in sports management.
Sports Management Law, Governance and Ethics
Provides an extensive overview of legal issues including collective bargaining, wage structures and licensing. Addresses the ethical issues and challenges in the sports industry.
Sustainable Management in Hospitality Concentration
Sustainability affects multiple areas of hotels, venues, convention centers, conference centers and restaurants including engineering, food and beverage, front of house, housekeeping, operations management and other service areas.
In addition, many hospitality and tourism stakeholders, including destination management organizations, restaurants, convention centers and hotels, are diligently working to present a green profile to attract transient business, corporate business and meetings and events.
Sustainability may be a part of a larger area of responsibility or may be a separate full-time position depending on the type or size of organization.
The purpose of this concentration is to enhance an applicant’s resume and provide the necessary skill set needed for success in the variety of hospitality jobs that may utilize skills developed through this concentration.
Concentration Courses
Business and Economics of Sports Management
Introduces students to the sports industry and its business practices. Focuses on business models, economics, finance and strategy in the sports management industry.
Sports Facilities Management
Discusses the complexity involved in sport facility management. Explores topics including revenue stream development, box office management, crowd management, facility financing and operations.
Sports Marketing and Communication
Examines the best practices and techniques of effective communication in the sports industry. Introduces students to specialized marketing issues like sponsorship rights, fundraising and media rights.
Sports Event Management
Introduces students to the world of event planning for athletic, recreational, entertainment and special events. Students learn how to plan, organize and execute a large meeting or an activity taking place at a sports venue.
Entrepreneurship, Sustainability and Social Responsibility in Sports Management
Demonstrates the role of entrepreneurship in sports management. Focuses on social responsibility and sustainability in sports management.
Sports Management Law, Governance and Ethics
Provides an extensive overview of legal issues including collective bargaining, wage structures and licensing. Addresses the ethical issues and challenges in the sports industry.
Sustainable Management in Hospitality Concentration
Sustainability affects multiple areas of hotels, venues, convention centers, conference centers and restaurants including engineering, food and beverage, front of house, housekeeping, operations management and other service areas.
In addition, many hospitality and tourism stakeholders, including destination management organizations, restaurants, convention centers and hotels, are diligently working to present a green profile to attract transient business, corporate business and meetings and events.
Sustainability may be a part of a larger area of responsibility or may be a separate full-time position depending on the type or size of organization.
The purpose of this concentration is to enhance an applicant’s resume and provide the necessary skill set needed for success in the variety of hospitality jobs that may utilize skills developed through this concentration.
Concentration Courses
Foundations for Success in Sustainable Hospitality
Explains how to build and communicate a case for sustainability to secure buy-in and support from management, customers, colleagues and vendors through case studies and real-life examples. Focuses on obtaining the necessary resources through internal budgeting, capital investment, government incentives and fundraising.
Sustainable Operations in Hotels, Venues and Food and Beverages
Addresses operational aspects of implementing sustainability programs in hotels, conference centers, attractions and restaurants, with an emphasis on affordable and cost-effective strategies that generate a return on investment and customer satisfaction.
Global Resource Management and Environmental Regulations
Explores how environmental regulations, carbon caps, water use restrictions, municipal waste plans and ordinances, bans on certain chemicals and substances, and similar policies affect hospitality and destination operations, costs and reputations in the U.S. and around the world.
Certifications, Ecolabels, Standards and Awards
Introduces students to the new APEX-ASTM and ISO 20121 standards and explains how to apply them, along with other popular eco-labels and certifications (LEED®, Energy Star©, GreenSeal©, etc.) to position hospitality businesses for the “green” market.
Sustainable Supply Chain Management
Teaches best practices used by Disney, Wal-Mart, Bank of America and others to evaluate, measure and manage hospitality industry suppliers in alignment with sustainability goals.
Research, Analytics, Metrics and Reporting for Sustainability
Covers the basic processes for managing sustainability performance, including research, analysis, goal-setting and reporting. Students learn how to use information technology to track outcomes and use public indices such as the Carbon Disclosure Project and Global Reporting Initiative to benchmark progress.
CILM - CPD
Continuous Professional Development
Continuous Professional Development
Continuous Professional Development
What is CPD?
Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is moving ever faster so on-going CPD is essential to support you in your current role as well as helping you with career progression. CPD is all about upgrading knowledge, skills and capabilities to remain effective and
compliant.
You are already likely to be participating in learning activities which contribute towards your Continuing Professional Development without realizing it. Almost everything that improves your knowledge and skills is considered as CPD. Use the CPD of CILM to gain recognition for your learning.
The launch of this formal CPD program by the Chartered Institute of Leadership and Management is a tool by which managers can use the guidance that is provided to manage their own CPD and gain formal CPD status accredited by the Institute.
Below is a complete explanation of the CPD program detailing your requirement as a member in completing your own annual PDP Record as well as guidance on mandatory and core requirements with point system scheme noted.
Continuous Professional Development Program
Introduction
The business world that professional managers operate in today requires that all managers at all levels continue to develop their knowledge and skills in line with changing practices and developments in their industry. Professional managers take charge of their own development, and manage this to ensure that skills and knowledge are updated regularly.
The Chartered Institute of Leadership and Management is the professional body for managers in different business sectors in Europe, United States and the rest of the world. The role of the Institute is to foster, facilitate and promote professionalism amongst business and hospitality managers in the industry. The launch of a formal CPD program by the Chartered Institute of Leadership and Management is a tool by which managers can use the
guidance that is provided by the Institute to manage their own CPD and gain formal CPD status as accredited by the Institute.
Definition: Continuous Professional Development
A continuous process of acquiring new knowledge and skills throughout one’s professional life. As undergraduate and postgraduate education
is insufficient to ensure lifelong management learning, it is essential to maintain the competencies of management, to remedy gaps in skills, and to enable professionals to respond to the challenges of rapidly growing knowledge and technologies, changing needs and the social, political and economic factors that impact on the practice of business management.
CILM Continuous Professional Development Standards
Maintain a continuous, up to date and accurate record of CPD activities.
Attend official CILM CPD learning events or CILM CPD certified learning events
Demonstrate evidence of further training and development that is relevant to your job role and updating your own skills
Demonstrate evidence of prior learning and experience in your related management discipline, where relevant
Demonstrate evidence of further research in areas related to your management discipline, where relevant
Attain the required level of CILM CPD points on a yearly basis
This will mean that the individual must be a member of the IHI and maintain an accurate record of CPD activities which will be a combination of mandatory activities that members are required to attend in order to gain CPD accreditation and other activities decided by the individual that enhance and improve their own skills and knowledge in line with what their professional job role demands.
How to Record & Log CPD Points
Members maintain a yearly PDP (professional development plan/record) which outlines all CPD targets/achievements for the year.
Members are responsible for recording and logging their own CPD points.
Members are required to submit achievements on an annual basis on the PDP provided.
The PDP Plan/Record
Each year, members are required to submit their completed PDP record direct to the CILM. This record sets out exactly how each individual has achieved their mandatory CPD points and the detail of each required number of core CPD points in order to gain overall accreditation.
The record should be submitted only when the individual member has accumulated over the course of the year culminating in the achievement of 60 CPD points that determines CPD accreditation. (PDP/Record available within the member’s zone of the CILM site.)
Verification of Member’s CPD Points
Verification of CPD points for each member will involve a check on the points achieved per competency. A completed PDP/Record template will be provided to members and this should be used for clarity purposes when completing your own individual PDP/Record.
In order to verify each activity undertaken a specific “Activity Record Sheet” should be kept by the individual member as evidence of completion of each activity with the relevant backup and signatory. It is these activity record sheets that may be requested by the CILM as supplementary evidence when formally confirming accreditation of CPD points.
For Educational verification your certificate issued with results from the relevant college would be requested for verification.
Certification of CILM CPD
Once all submitted documentation for CPD has been submitted and verified, each member who has reached the
designated number of CPD points will be awarded CPD status within the CILM.
The CILM Examinations
The CILM Examinations
The Institute conducts examinations, comprising of the following:
SINGLE SUBJECT AWARDS EXAMINATIONS
- Single Subject Diploma
The CILM offers single subject diploma awards in over 100 subjects.
PROFESSIONAL AWARDS EXAMINATIONS
- Certificate/Advanced Certificate
- Diploma /Advanced Diploma
- Graduate Diploma /Post Graduate Diploma
- International Professional Diploma /International Executive Diploma
HIGHER DEGREE AWARDS EXAMINATIONS
- Bachelor´s Degree
- Master´s Degree
- Executive Master´s Degree
- International Master´s Degree
- Professional Master's Degree
- Doctoral Degree
- Research Doctoral Degree
Examinations are held in March, June, September and December at the centers and on the dates determined by the Institute.
Students who wish to sit for an examination and are eligible under the regulations should apply to CILM for the appropriate forms, which must be returned duly completed, with the appropriate fee, by the closing date.
The CILM have power to decline any application without giving reasons. Approved candidates will receive at least one week's notice as to the time and place at which they should present themselves.
All candidates will receive separate notification in respect of each or part examination passed. Unsuccessful candidates will be informed of the subjects in which they have failed to satisfy the examiners.
The decision of the examiners of the Institute is final and candidates must not enter into correspondence with the Institute on the examination results. Under no circumstances will details of the number of marks awarded be divulged.
Upon successfully completing the Examinations, candidates may apply to the CILM for a form of application for appropriate membership of the Institute, provided they can fulfil the other necessary requirements as to eligibility for membership.
EXAMINATION HALL
Candidates are permitted the following materials owned by the candidates in the Examination Hall: Pencil(s), pen(s), eraser, slide rule, battery operated & noiseless pocket calculator. Wallets and handbags for ladies may be permitted at the discretion of the invigilators.
OVERSEAS STUDENTS
The Institute normally conducts examinations at overseas centers through its accredited examination centers where it maintains an office. The CILM may increase the fees payable where examinations are taken outside Europe or USA under this concession, and students will be advised of the amounts involved before their examination forms are accepted. Every overseas student must submit a passport-size photograph along with his Examination Form certified by his employer or the head of a recognized institute.
TUITION AND STUDY TIME
The amount of tuition time shown against each subject is the estimated face-to-face or class contact hours. The amount of private study time depends on the ability of individual students. As a guide line, it should be at least equal to the number of tuition hours. Those studying by distance learning should allow three times the class contact hours.
EXAMINATIONS SESSION AND DEADLINE
March: Deadline is December 31st for March
June: Deadline is March 31st for June
September: Deadline is June 30th for September
December: September 30th for December